Work Orders - IT Requests

IT Requests 

To submit a request for technology assistance, please use Kace, not email!
We use Kace because it helps the IT department to see what problems are happening in trends and how can we stop the trend. It helps monitor and track the number of issues we face to ensure adequate support for our schools. The Kace form is used to help us determine what tools may be necessary to resolve the issues you face.

How to use Kace

On your desktop, you should see one of these links, if not, please click this link.

               Kace Icon                                 IT Support Request   

Use these handy screen shots to get through the process! Kace is now Quest - the screens will look a bit different, but  will have all the same options.

Kace screen shot
Your login is the same login as your network login.
Kace New Ticket
This is what it will look like after you have entered your assistance request. You can track the progress and send information to us if needed.  Or simply Click the NEW button to enter a New Request.
 Kace New Ticket

 Please fill in the title, category, the location and click Save. You will receive a confirmation e-mail and we will receive your work order and it will be automatically entered into our queue.